Terms and Conditions - Marshall Hampers
Terms and Conditions for Marshallhampers Ltd
Last updated: 19/11/2024These Terms and Conditions ("Terms") govern the use of the website [your website URL] (the "Site") and the sale of sweet and chocolate hampers ("Products") by Marshallhampers Ltd ("we", "our", "us"). By placing an order or accessing the Site, you agree to be bound by these Terms.
1. General Information
1.1 Marshallhampers Ltd is a registered business operating within mainland UK, offering a range of sweet and chocolate hampers. We are committed to providing high-quality products and excellent customer service.
1.2 Our registered address is: 3rd Floor, 86-90 Paul street , London, England, EC1A4NE.
1.3 For any queries, you can contact us via Hello@Marshallhampers.com
2. Order Process
2.1 To place an order, you must be at least 18 years of age and have a valid delivery address within mainland UK.
2.2 By submitting an order, you offer to purchase the Products in accordance with these Terms. All orders are subject to acceptance by us, which will be confirmed by sending an order confirmation email.
2.3 We reserve the right to refuse or cancel an order at our discretion, including but not limited to situations involving pricing errors or product availability.
3. Prices and Payment
3.1 All prices on the Site are quoted in GBP (£) and include VAT where applicable.
3.2 Payment for all orders must be made at the time of purchase using one of the payment methods available on the Site, including credit or debit cards, PayPal, or other accepted payment methods.
3.3 We reserve the right to modify our prices at any time without prior notice. Any price changes will not affect orders already placed and confirmed.
4. Shipping and Delivery
4.1 We currently ship to mainland UK only.
4.2 Shipping costs are calculated at checkout based on the size and weight of the order and the delivery address.
4.3 We aim to dispatch orders within 1 business day. Delivery times will vary depending on the shipping option selected. Delivery estimates are provided at checkout.
4.4 Please ensure that the delivery address provided is accurate. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.
4.5 Risk of loss or damage to the Products passes to you once the Products are delivered to the address specified in your order.
5. Returns and Cancellations
5.1 Due to the nature of our Products (perishable goods such as sweets and chocolates), we do not accept returns unless the Products are faulty, damaged, or incorrect.
5.2 If your order arrives damaged or incorrect, please contact us within 7 days of receipt with photographs of the issue. We will offer a refund or replacement, depending on the circumstances.
5.3 Orders can be cancelled up to 24 hours before dispatch. To cancel an order, please contact us immediately via Hello@Marshallhampers.com.
5.4 If you have a change of mind and the order has already been processed or dispatched, we cannot offer a refund or cancellation.
6. Product Information
6.1 We take every effort to ensure that all Products listed on the Site are accurately described. However, product images, descriptions, and prices may vary slightly, and we cannot guarantee that the colours or details will be displayed exactly as they appear on your screen.
6.2 Ingredients and allergens: Our hampers contain a variety of products, which may include nuts, dairy, gluten, and other allergens. It is your responsibility to check product details and ingredients before purchasing. If you have any dietary concerns, please contact us for more information.
7. Intellectual Property
7.1 All content on the Site, including text, images, logos, and trademarks, is owned by or licensed to Marshallhampers Ltd and is protected by copyright and other intellectual property laws.
7.2 You may not use, reproduce, or distribute any of the Site's content without our prior written consent.
8. Limitation of Liability
8.1 We are not liable for any indirect, consequential, or incidental damages arising from the use of our Products or Site, including but not limited to loss of profits or data.
8.2 Our total liability for any claim related to your purchase will be limited to the amount paid for the Products in question.
9. Privacy Policy and GDPR Compliance
9.1 We respect your privacy and are committed to safeguarding your personal data. This section outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Personal Data We Collect
We collect personal data when you place an order, create an account, or interact with our Site. This may include:
Name
Address
Email address
Phone number
Payment details (for order processing)
Any other information you provide when contacting us or using our services.
How We Use Your Data
We use your personal data to:
Process and fulfil your orders.
Communicate with you regarding your orders, deliveries, and customer service queries.
Send marketing communications (if you opt-in or where otherwise legally permissible).
Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
Performance of a contract (to fulfil your order).
Compliance with legal obligations (e.g., tax and accounting laws).
Legitimate interests (e.g., to improve our services and offer relevant marketing).
Consent (e.g., to send promotional emails or newsletters, if you opt-in).
Your Rights
Under GDPR, you have the following rights in relation to your personal data:
The right to access your personal data.
The right to correct inaccurate or incomplete data.
The right to request the deletion of your data, subject to legal limitations.
The right to restrict the processing of your data in certain circumstances.
The right to transfer your data to another provider (data portability).
The right to object to the processing of your data, including for marketing purposes.
If you wish to exercise any of these rights, please contact us at Hello@Marshallhampers.com. We will respond to your request within 14 days, as required by law.
Cookies
Our website uses cookies to enhance your browsing experience, deliver targeted advertising, and analyse website traffic. You can manage your cookie preferences through your browser settings. By using our Site, you consent to our use of cookies.
Data Sharing with Third Parties
We may share your personal data with trusted third-party service providers who assist in processing your order or offering services such as:
Payment processors (e.g., PayPal)
Delivery services (e.g., Royal Mail, courier services)
Marketing partners (if you consent to marketing communications)
These third parties are required to handle your data in accordance with our instructions and in compliance with applicable data protection laws.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. Once your data is no longer needed, we will securely delete or anonymize it.
International Data Transfers
If we transfer your personal data to a country outside the UK or EEA, we will ensure that appropriate safeguards are in place to protect your data, such as the use of standard contractual clauses or other legally approved mechanisms.
10. Changes to Terms and Conditions
10.1 We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting.
10.2 You are encouraged to review these Terms periodically to stay informed about any changes.
11. Governing Law
11.1 These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
For any questions or concerns regarding these Terms, your personal data, or your order, please contact us at:
Marshallhampers Ltd
Hello@Marshallhampers.com